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Customer service

Comments and complaints

Transit services is constantly looking for ways to improve its service. We take all of the comments and complaints we receive as an opportunity to review our work methods and how we train and manage employees.

Contact Transit services if you have any questions, comments or suggestions, or if you wish to report an incident or file a complaint, and we will handle your request as soon as possible.

Incidents requiring an immediate response will be given priority.

Contact information

Contact information

Business hours

Monday to Friday
8 a.m. to noon, 1 p.m. to 4 p.m.


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Paratransit services policy

The goal of this policy is to create an operational structure that meets the needs of Paratransit services users and guarantees a reliable, high-quality service.

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Paratransit services quality policy

The goal of this policy is to help develop a transit system that promotes mobility as a way to drive the social, academic and economic integration of people with disabilities or reduced mobility.

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