Customer service - Contact information
Business hours
Monday to Thursday
8 am to noon
1 to 4 pm
Friday
8 am to noon
1 to 4 pm, only by phone
Closed on holidays.
Information
Contact usTarification
Tarification
- 5 $ par trajet
- 130 $ par mois
- Gratuit pour les enfants de 13 ans et moins accompagnés d’un adulte
Paiement
- Argent comptant (monnaie exacte)
- Carnet de 10 billets
- Carte de crédit
- Virement Interac
Les carnets de billets, les paiements par carte de crédit et les virements Interac sont offerts sur la plateforme Web et l’application mobile.
Get to know Transit services
Learn more about Transit services’ mission, values, team and history.
Development plan and policies
Check out the Policies, studies and other documents section to view the Transit services development plan and all other transit policies.
FAQ
In public transit, a pass is the document a passenger uses to pay their fare.
Passes can take a number of different forms:
- Paper tickets
- Laminated cards
The only pass available is 10 ticket-booklets.
There are two types of booklets:
- Booklets for intercity trips
- Booklets for intracity trips
There are several ways you can purchase your tickets:
- Order a ticket booklet while reserving a trip; the driver will give you the booklet when you board.
- Buy a ticket booklet at the following points of sale:
- Transit services;
- Cowansville town hall (intracity trips only).
Yes. See the fare table for trip prices. You must provide exact change only.
You must pay when you board.
As Transit services cannot guarantee you will have the same driver for the outbound and return portions of a round trip, you must pay for each trip when you take it.
Yes, but children are not allowed to remain in a stroller. To avoid obstructions and accidents, strollers should be folded up and fastened to the bus, just as walkers (foldable or not) must be.
Smaller strollers work best on public transit. When your child is old enough for them, umbrella strollers and cane strollers are a compact, easy-to-manoeuvre option.
One-time trip
- No later than noon, one business day before the trip
Recurring/group trip (paratransit only)
- No later than five business days before the first trip
Yes, but:
- Pets must travel in a closed cage that you provide.
- The cage must remain on your lap through the entire duration of the trip.
- When you make your reservation, you must inform Transit services that you will be bringing an animal with you.
Guide dogs or service dogs are always allowed on board.
- When you make the reservation, you must mention that you will be bringing a guide dog or service dog with you. Dogs ride for free.
- Dogs must wear a harness and stay at their owner’s feet.
- Dogs must refrain from any aggressive behavior toward other passengers and the driver. The owner is responsible for controlling their dog at all times. Dogs must obey their owners.