FAQ

In public transit, a pass is the document a passenger uses to pay their fare.

Passes can take a number of different forms:

• Paper tickets
• Laminated cards

The only pass available is 10 ticket-booklets.

There are two types of booklets:

• Booklets for intercity trips
• Booklets for intracity trips

There are several ways you can purchase your tickets:

• Order a ticket booklet while reserving a trip; the driver will give you the booklet when you board.
• Buy a ticket booklet at the following points of sale:
  • Transit services;
  • Cowansville town hall (intracity trips only).

• Travel within a single municipality: $4/one-way trip
• Travel between two municipalities: $6/one-way trip
• Travel out of Transit services' area: $21/one-way trip
  (Paratransit only: To Brome, Granby, Brome Lake and Saint-Jean-sur-Richelieu for medical reasons)
• Public and paratransit
  • Free: Children 5 years and under accompanied by an adult
• Taxibus
  • Free: Children 13 years and under accompanied by an adult

Yes. See the fare table for trip prices. You must provide exact change only.

You must pay when you board.

As Transit services cannot guarantee you will have the same driver for the outbound and return portions of a round trip, you must pay for each trip when you take it.

Intercity trips all converge on Cowansville. Their schedules are based on the downtown transfer times, which are 9 a.m., 1 p.m. and 4 p.m..

Public and paratransit

• Monday to Friday: morning, noon and late afternoon
• First pick-up: 7 a.m.
• Last drop-off: 5:30 p.m.

• Service available only on weekdays
• Reservations required in advance; deadline for reservation depends on whether travel is recurring or one time.
• Cowansville departure times (give or take 15 minutes): 9 a.m., noon, 2:30 p.m. and 4 p.m.
• Arrival times at Autoparc 74 (Bromont): 9:30 a.m., 12:30 p.m., 3 p.m., 4:30 p.m.

All lost items are taken to Transit services.

• Allow 24 hours between when the item is found and when it arrives at Transit services.
• Call customer service the next day to check whether the item has been found at 450-263-7010 or 1-866-890-5242.
• Physically pick up the item from Transit services.

Transit services is not responsible for items that are lost or damaged during a trip.

• Abercorn
• Ange-Gardien
• Bedford
• Bedford Township
• Bolton-Ouest
• Brigham
• Bromont
• Cowansville
• Dunham
• East Farnham
• Farnham
• Frelighsburg
• Notre-Dame-de-Stanbridge
• Pike River
• Saint-Armand
• Saint-Ignace-de-Stanbridge
• Sainte-Brigide-d'Iberville
• Sainte-Sabine
• Stanbridge East
• Stanbridge Station
• Sutton

Reservation periode: Monday to Friday, 8 a.m. to noon

One-time trip

• No later than noon, one business day before the trip

Recurring trip

• No later than five business days before the first trip

Group trips (paratransit only)

• No later than one month in advance for the preliminary request
• No later than 10 business days in advance for the confirmed request

Note:

• You must make your reservation no later than noon on Friday if you wish to travel on Monday.
• The office is closed on holidays.

One-time/recurring trip

• No later than one hour before the scheduled trip

Group trip (paratransit only)

• No later than one business day before the trip

One-time trip

• No later than noon, one business day before the trip

Recurring/group trip (paratransit only)

• No later than five business days before the first trip

Monday to Friday, 8 a.m. to noon, and 1 p.m. to 4 p.m.

Closed on Saturdays, Sundays and holidays. 

Reservation period: Monday to Friday, 8 a.m. to noon. 

Yes, but:

• Pets must travel in a closed cage that you provide.
• The cage must remain on your lap through the entire duration of the trip.
• When you make your reservation, you must inform Transit services that you will be bringing an animal with you.

Guide dogs or service dogs are always allowed on board.

• When you make the reservation, you must mention that you will be bringing a guide dog or service dog with you. Dogs ride for free.
• Dogs must wear a harness and stay at their owner’s feet.
• Dogs must refrain from any aggressive behavior toward other passengers and the driver. The owner is responsible for controlling their dog at all times. Dogs must obey their owners.

Call Transit services at 450-263-7010 or 1-866-890-5242, Monday to Friday, 8 a.m. to noon, or 1 p.m. to 4 p.m.

Incidents requiring an immediate response will be given priority.

At any time, dial 450-263-7010 or 1-866-890-5242.

A call centre takes cancellations and late notices when Transit services is closed.

On-call returns are an exceptional procedure for when it is not possible to establish the return trip’s departure time in advance.

On-call returns are only permitted for certain medical appointments (consultations with a general practitioner, medical specialist, optometrist, denturologist or dentist). For all other trips, you must state when you will be returning.

Passengers who do not qualify for an on-call return must wait for a vehicle to become available. Wait times can be up to 60 minutes.

To ask for an on-call return, call 450-263-7010 or 1-866-890-5242.

Only eligible paratransit users.

No, Transit services does not have to tell users what kind of vehicle they will be travelling in (bus or taxi).

The type of vehicle is based on the user’s restrictions and the resources available.